Terms and Conditions

Article 1 - Definitions

In these terms and conditions the following words have the following meanings:

Withdrawal period: the period during which the consumer can exercise the right of withdrawal;

Consumer: a natural person who does not act in the exercise of a profession or business and enters into an agreement with a trader;

Day: calendar day;

Durable data carrier: any means that allows the consumer or trader to store personally targeted information in a manner that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the consumer's option to withdraw from a distance contract within the withdrawal period;

Trader: a natural or legal person who offers products and/or services remotely to consumers;

Distance contract: an agreement in which, in the context of a system for the distance sale of products and/or services organized by the trader, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;

Distance communication technology: a means that can be used to conclude a contract without the consumer and trader being present in the same room at the same time.

General terms and conditions: the applicable general terms and conditions of the contractor.

Article 2 - Identity of the contractor

E-mail address: info@bohofficial.com

Chamber of Commerce number: On Request

VAT identification number: On Request


Article 3 - Applicability

These general terms and conditions apply to every offer from the trader and to every distance contract and order concluded between the trader and the consumer.

The text of these general terms and conditions will be made available to the consumer before concluding the agreement. If this is not reasonably possible, before the agreement is concluded, it will be indicated that the general terms and conditions can be viewed at the trader and will be sent free of charge to the consumer as soon as possible upon request.

If the agreement is concluded electronically at a distance, the text of these general terms and conditions, with the exception of the previous paragraph, can be made available electronically to the consumer in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, before the agreement is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.

If, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him/her.

If one or more provisions in these general terms and conditions are wholly or partially null and void or are annulled at any time, the agreement and these terms and conditions will remain valid and the provision in question will immediately be replaced by a provision that achieves the same purpose as much as possible.

To the extent that situations are not regulated in these general terms and conditions, they must be assessed "in the spirit" of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions in our terms and conditions must be interpreted in accordance with the "spirit" of these general terms and conditions.

Article 4 - Offer

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a good assessment of the offer. If the trader uses images, these are a true representation of the products and/or services offered, unless it is clear that the images are only illustrative.

Any errors or obvious mistakes in the offer do not bind the trader.

The offer also contains information about the rights and obligations associated with acceptance of the offer. This includes payment terms, delivery terms, return and refund policies, warranty terms and any limitations or exclusions that apply.

By accepting the offer, the consumer undertakes to pay the agreed price and to accept the stated conditions.

Article 5 - Conclusion of the agreement

The agreement is concluded when the consumer accepts the offer and meets the conditions set, such as by confirming the order or paying for the products/services.

The merchant shall immediately confirm receipt of acceptance of the offer electronically, for example by means of an order confirmation by e-mail.

If the agreement is concluded electronically, the trader will take appropriate security measures for the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the trader will implement appropriate security measures for this.

The trader may collect information from the consumer that is necessary for the correct execution of the contract. The consumer is responsible for the accuracy and completeness of the information provided.

After concluding the agreement, the trader will process the order as soon as possible and in accordance with the specified delivery conditions. The consumer receives a confirmation of the order and information about the delivery time.

Article 6 - Right of withdrawal

The consumer has the right to terminate the agreement without giving reasons within 14 days after receiving the products or entering into the service.

If the consumer wishes to exercise the right of withdrawal, he/she must inform the trader within the withdrawal period. This notice may be given in writing or electronically.

The consumer must return the products to the trader within 14 days after notification of the use of the right of withdrawal. The costs for return shipment are borne by the consumer.

The trader will refund all payments made by the consumer, including any delivery costs for the returned products, within 14 days of receipt of the products or confirmation of return by the consumer.

Certain products and services may be excluded from the right of withdrawal, such as:

- Products that are tailor-made or personalized according to consumer specifications.
- Sealed products that are not suitable for return for health or hygiene reasons and of which the seal has been broken after delivery.
- Audio or video recordings or computer software of which the consumer has broken the seal.
- Services with a specific duration, such as tickets for events or trips, where the service must be provided at a certain time or within a certain period.

The consumer must handle the products with care and only unpack or use them to the extent necessary to determine the nature, characteristics and operation of the products. The consumer is liable for any reduction in value of the products that is the result of a way of handling the products that goes beyond what is permitted in the previous sentence.

Article 7 - Obligations of the consumer during the withdrawal period

During the withdrawal period, the consumer must handle the products and packaging with care. The consumer may only unpack or use the products to the extent necessary to determine the nature, characteristics and operation of the products. The basic principle here is that the consumer may only handle and inspect the product as he/she would be allowed to do in a physical store.

If the consumer exercises the right of withdrawal, he/she must return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer exercises the right of withdrawal, he/she must inform the trader within the withdrawal period by means of a clear statement submitted in writing or electronically.

The trader will immediately send the consumer confirmation of receipt of the withdrawal.

If the consumer makes use of the right of withdrawal, the costs of return will be borne by him/her.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the trader has already received the product or that the consumer can demonstrate that the product was returned on time.

Article 9 - Obligations of the trader in the event of withdrawal

If the trader enables the notification of withdrawal by the consumer electronically, he/she will immediately send a confirmation of receipt to the consumer after receiving this notification.

The trader will refund all payments made by the consumer, including any delivery costs for the returned product, as soon as possible, but no later than within 14 days after withdrawal. Unless the trader offers to collect the product himself, he/she may wait with the refund until he/she has received the product or until the consumer has demonstrated that he/she has returned the product, whichever is the earlier.

The trader will use the same payment method that the consumer used for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.

Article 10 - Exclusion of the right of withdrawal

The trader can exclude the following products and services from the right of withdrawal:

- Products that spoil quickly or have a limited shelf life;
- Sealed products that are not suitable for return for health or hygiene reasons and of which the seal has been broken after delivery;
- Products that are irreversibly mixed with other products after delivery due to their nature;
- Audio or video recordings or computer software of which the consumer has broken the seal;
- Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
- Services performed by agreement with the consumer before the end of the withdrawal period, provided that the consumer has expressly agreed to commence performance of the service before the end of the withdrawal period and has declared that he/she waives his/her right of withdrawal.

Article 11 - Liability and warranty

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. .

Any defects or incorrectly delivered products must be reported to the trader within a reasonable period of time after discovery. The consumer must offer the trader a reasonable opportunity to repair the defect or replace the incorrectly delivered product.

The dealer's warranty period corresponds to the manufacturer's warranty period. The warranty only applies to defects caused by material or manufacturing defects and not to defects caused by incorrect use, normal wear and tear, accident or incorrect storage.

Article 12 - Complaints procedure

The trader has a sufficiently publicized complaints procedure and handles the complaint in accordance with this procedure.

Complaints about the performance of the agreement must be submitted fully and clearly described to the trader within a reasonable period after the consumer has discovered the defects.

The trader will respond substantively to the complaint as soon as possible, but no later than 14 days after receipt of the complaint. If a complaint requires a longer processing time, the trader will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that falls under the dispute settlement procedure.

Article 13 - Dispute settlement

Agreements between the trader and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Disputes between the trader and the consumer regarding the conclusion or execution of agreements relating to products and services to be delivered or delivered by this trader, can be submitted by both the consumer and the trader to the Webshop Disputes Committee or to another competent dispute committee.

A dispute will only be processed by the Disputes Committee if the consumer has first submitted his/her complaint to the trader within a reasonable time.

The dispute must be submitted to the Disputes Committee in writing no later than 12 months after the dispute arose.

If the consumer wants to submit a dispute to the Disputes Committee, the trader is bound to this choice. If the trader wants to submit a dispute to the Disputes Committee, he/she must ask the consumer in writing to express his/her agreement within five weeks. The trader must announce that he/she will feel free to submit the dispute to the ordinary court after the aforementioned period has expired.

The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee. The decisions of the Disputes Committee are made by way of binding advice.

Article 14 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 15 - Changes to the general terms and conditions

The trader reserves the right to change or supplement these general terms and conditions.

Changes to these terms and conditions will only take effect after they have been properly announced, with the understanding that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.

Article 16 - Contact details

If the consumer has any questions about the products, services or these general terms and conditions, he/she can contact the trader using the contact details stated in Article 2 of these general terms and conditions.

The trader strives to handle questions and complaints as quickly as possible and to the satisfaction of the consumer.



Thank you for reading the terms and conditions. We hope this information is clear and understandable to you. If you have any further questions or concerns, please do not hesitate to contact us using the contact details provided. Our team is ready to help you and answer your questions.

We appreciate your interest in our products and services and look forward to serving you.